New Customer Service and Sales Support Portal!
The new web-based customer service and sales support portal has been activated at the eSolutions website.
This portal includes many great features, such as:
- online customer service, farm, and support request forms
- instant e-mail notifications to all appropriate parties
- an order tracking feature for customers, reps, and assistants
- a personal documents folder that can be uploaded and e-mailed into
- a knowledge base of industry vendors, solutions, and contacts
- new training videos on the eSolutions products and services
Documents Folder and Webinar Now Available!
All employees now have access to their own password-protected documents folder at the eSolutions website and can use this feature for uploading documents (such as customer service packages, personal marketing materials, transaction files, etc.) and assigning download access to individual customers and other employees. A new class on "How to Use the Documents Folder" has also been added to the weekly webinar schedule.
Quick Links to Some External Leads Sites diabled due to CA SB133
In order to further comply with California Senate Bill SB 133, Lawyers Title eSolutions has been instructed to remove links from its website that point to external lead data accounts (i.e. TitleProfile, GoTitle, etc.). Be assured that your accounts have not been directly affected: only the ability to connect via eSolutions Quick Links. Please accept our apologies for the inconvenience this change may cause you.
New Foreclosure Search Vendor Referral Program
eSolutions has implemented a vendor referral program just for real estate and mortgage professionals through carefully researched and selected programs not affected by the California SB133 rules. For your convenience, we've summarized these referrals and made them available in your Documents Folder on the eSolutions website.
In addition, eSolutions has provided one-on-one referrals to hundreds of Lawyers Title Customers and Clients since the foreclosure leads program was shut down. To provide your customers with the same personalized service, please ask them to contact the eSolutions Support Center at 800-761-6220.
Reverse Mortgage Section Now Online
A new reverse mortgages section has been added to the eSolutions website. This section has information related to reverse mortgages, including overviews, terms, calculators, and more.
Seller's Net Sheet Calculator Now Available
The Seller's Net Sheet calculator is active and available for California (and Ohio) users. This calculator allows users to determine the seller's net proceeds and either print or e-mail the results directly to customers and partners. If you have any questions, please contact our Support Center at 1-800-761-6220 today.
